Student Support Services

Help for Parents and Students

If parents or students need help or wish to discuss any issue the following teachers have been specially trained to help: Mrs Fernandez, Ms Noone, Miss Herran, and all Heads of Year. Each year group has an allocated Senior Leadership link who is also available for support.


There are also other people who are here to help:

Tutor – the first port of call for parents about routine issues or queries.

Head of Year: Well-being Lead - for issues concerning behaviour, attendance and punctuality.

Head of Year: Learning Lead - for issues concerning progress, homework and assessment

Subject Leader: for subject issues or concerns.

SENDCo: To help students and families with additional learning needs.

Attendance Officer: for attendance and punctuality issues

Student Support Officer: for issues concerning behaviour, emotional support


Art Therapist - Kerry Kinnell

  • Expert support for students affected by mental health concerns, loss, bullying or family troubles.
  • Tailormade programmes, including art and play therapy
  • Referral via HOY or AHT

Drop in Clinics - Monday/ Wednesdays

Personal Pupil Advisor - Tina O’Connor

  • The targeted approach - The main aims are working towards raising achievement and attendance whilst offering information, advice and guidance.  
  • Referral via HOY or self-referral via drop-in service
  • Drop in Clinic (Monday/Wednesday lunch time)

Chaplain - Deacon Errol 

  • Support provided for bereavement and loss
  • Restorative justice approach to bullying and friendship issues
  • Organises school Food bank 
  • Referral system via HOY but available daily for guidance

School Counsellor - Therese Lord

    • Deals with a wide range of emotional, academic and social issues
    • Aims to support emotional well-being
    • Referral via HOY or AHT

MENT4U - Tope Hunter

Offers 1:1 mentoring in personal and social issues, such as:

  • improving attendance
  • raising self-esteem
  • enabling re-engagement in school
  • helping with problems in and outside school
  • Referral via HOY or AHT

Educational Wellbeing Practitioner

    • Guided self-help to develop coping strategies for managing mild to moderate anxiety or low mood
    • Helps tackle distressing thoughts and increase resilience to future problems.
    • Referral via HOY

Educational Welfare Officer - Simon Dilley

  • Will get involved when attendance falls below 90% 
  • Supports school Attendance Panels with teacher governor & parents Referral system only via HOY or AHT
School Nurse - available via referral to support physical and emotional health
Educational Psychologist – Lucy Benton works closely with SENDCo and students who have concerns directly related to learning

Community Police Liaison Officer –  PC Gregg  Clarke

 Careers Coordinator – Mrs M Cretney


The Deep Support (DS) Rooms are in the Faustina Centre 

NSPCC – 020 7825 2500 Childline – 0800 1111

Child Exploitation and Online Protection Centre (CEOP) www.ceop.police/

St Philomena’s Catholic High School for Girls

Shorts Road

Carshalton Surrey


T: 020 8642 2025


For general enquiries please mail:

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